Frequently Asked Questions


Below are the answers to the most common questions asked by our customers. If you have a different question and can not find the answer on the website please contact us.



Q - "Do your staff have DBS checks?"

A - Yes.  As part of the recruitment process all staff must have an enhanced DBS check completed.  This is then renewed in line with company policy to ensure your medical team are safe.

Q - "I don't have a deposit available, is that a problem?"

A - Certainly not.  We ask for a deposit to cover initial administration costs but we appreciate this is not always possible.  We won't refuse to provide you the service you require just because you don't have a deposit.  Please contact the office for advice.

Q - "How do I know if the medical cover is booked?"

A - Once the office has received a completed booking form a letter of confirmation is sent to the organiser highlighting the details and level of cover agreed.

If something changes, such as the timings, an updated confirmation letter will be issued.

Q - "Will I get any contact before the event?"

A - Yes.  Our ongoing commitment to you is to provide as much contact as is required for your event to run smoothly.  We offer a free virtual meeting service whereby one of the team can call you, for as long as necessary, to answer all your questions or concerns.

Q - "Will we be told who is attending the event?"

A - Yes.  As part of our commitment to your event we take the security very seriously.  We will always inform the organiser of the names of the entire team, along with the contact details for the medical lead on site. 

Q - "Will we receive a copy of your insurance details, risk assessments and medical plans?"

A - If requested we can send a copy to the contact for the event.  We understand the added pressures organisers are under when dealing with the SAG, local authorities and Police etc.  We don't want you having to stress about the medical provision.  Just ask and we'll send across our documentation.

Q - "Who is in charge of the medical team?"

A - All teams dispatched to events will have a designated Team Leader/Medical Lead.  The details of the member of staff will be sent to the organiser prior to the event and included in our medical plans. 

Q - "Do you have radios?"

A - Yes.  Each member of the medical team will have a radio issued to them.  Our radio system is also licensed by Ofcom to ensure we are using them legally. 



Q - "Will we receive a certificate?"

A - Yes.  ALL courses whether accredited or non-accredited will be certificated. 

Q - "How long does the certificate last?"

A - Most courses we offer last either 1 year or 3 years depending on the qualification.